Shipping Policy

We carefully prepare and pack every order before it is dispatched. As our products are handled and prepared by a small team, please allow some time for your order to be processed before shipment.

Portugal

Orders shipped within Portugal are generally delivered within 1 business day after dispatch.

Please allow up to 3 business days for order processing and dispatch. This means that, under normal circumstances, orders should arrive within approximately 3 to 4 business days from the date of purchase.

International Shipping

For orders shipped outside Portugal, we estimate a delivery time of 5 to 7 business days after dispatch.

Please allow up to 3 business days for order processing and dispatch before the order is handed over to the carrier.

International orders should therefore generally arrive within approximately 8 to 10 business days from the date of purchase.

Please note that these timeframes are estimates and may vary depending on the destination, carrier, customs procedures, public holidays or other circumstances beyond our control.

Order Processing

Orders are processed and dispatched on business days, Monday to Friday, excluding Portuguese public holidays.

Orders placed during weekends or public holidays will begin processing on the following business day.

During periods of high demand, launches, sales or holidays, processing times may occasionally be longer. If this happens, we will do our best to communicate any significant delays.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking information whenever this service is available.

Please make sure that your delivery address and contact details are correct when placing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

International Orders and Customs

For orders shipped outside the European Union, customs duties, import taxes or other charges may apply depending on the destination country.

Any customs duties, import taxes or additional charges imposed by the destination country are the responsibility of the customer.

Marta Justiça has no control over these charges or over the time required for customs clearance.

Delays and Lost Packages

Although we work with reliable shipping providers, once an order has been dispatched, delivery is handled by the selected carrier.

Delivery times are therefore estimates and cannot be guaranteed.

If your order appears to be delayed or has not arrived within the expected timeframe, please contact us at info@martajustica.com and we will do our best to assist you.

If a parcel is returned to us because it could not be delivered due to an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Contact

If you have any questions about shipping or your order, please contact us at:

info@martajustica.com